Frequently Asked Questions

Below are the most frequently asked questions we get.
Server Questions (11)
I'm trying to add my server but I'm getting an error.

There are a few reasons you might recieve this error while trying to add a server.

1. You are not using the correct port (Query port).

2. You're trying to add a server that is currently offline.

3. You're trying to add a server for the console version of the game.

4. A firewall is blocking our tracking servers.

5. You did not turn off popup blockers, this causes an error with the javascript claiming process.

Please note that most query ports are 5 digits long. If you are still having trouble adding your server, please contact support for assistance.

* Server related support is only provided to servers that have been claimed.

My server is not listed, how can I add it?

You can add your server to our list by Clicking Here. Your server must be online when you attempt to add it.

* Server related support is only provided to servers that have been claimed.

Is there a way to claim my server without restarting it?

No, you must claim your server by following the claim process. If your server is full, you can claim it when you do a scheduled restart or plan ahead with your community.

* Server related support is only provided to servers that have been claimed.

My crossplay server doesn't show the correct player count?

At this time there is no way to query EPIC players on a Steam server. Hopefully in the future they will make it possible.

* Server related support is only provided to servers that have been claimed.

My server says it's already claimed, what do I do?

This occurs when a user prior to you had the same hosting provider and leased that server before you did. To update the claim status Click Here and follow the claim instructions. Claiming your server allows you to use the claimed owner features.

* Server related support is only provided to servers that have been claimed.

What is featured server status?

Adding featured time to a server will automatically display it on the front page. This will ignore the server's actual rank and display it above all non-featured servers and the current featured servers. However, this does not change the server's actual rank. Once the featured time expires, the server will assume it's position based on it's rank.

Featured servers are bumped down one position each time another server is featured.

* Server related support is only provided to servers that have been claimed.

Will I get more players if my server is featured?

Featuring a server does not guarantee you will get more players because the human factor comes into play and we simply cannot predict or measure what makes a player join a server over others.

Featuring a server does guarantee you will be on the front page of the server list associated with your server until your featured time expires or you're bumped to the next page by other featured servers.

Tracking results show that servers on the front have a 94% chance of getting more hits/joins than other servers.

* Server related support is only provided to servers that have been claimed.

Someone copied my server's name, what can I do?

If you come across another server listed on our site using your EXACT server name with the intent mislead players or poach players, please open a support ticket immediately. The server must have the exact name, not partial.

* Server related support is only provided to servers that have been claimed.

Why does my server say it's offline when it's not?

If you restart your server or our tracking server was not able to ping your server during a tracking phase, your server will be moved to offline status until the next tracking phase.

Once our tracking server makes a connection, the status will be updated to reflect the results.

* Server related support is only provided to servers that have been claimed.

Do you track console servers?

We currently do not track console servers. We plan to add console tracking in the near future.

* Server related support is only provided to servers that have been claimed.

What is a lifetime server?

Lifetime servers are featured for life and can only be purchased during a lifetime server event. They are limited to 10 servers and can only be purchased during a special event.

If a lifetime server is offline longer than 6 months, the status will be removed and added to the available lifetime pool which can be purchased.

* Server related support is only provided to servers that have been claimed.

Claimed Server Questions (4)
Why should I claim my server?

Claiming your server allows you to access the manage server page. From there you will have access to claimed server features. Also if you switch providers or your IP address changes, you have the option to migrate your data to your new server.

What is Cluster Tracking?

Cluster tracking combines the stats of all your clustered servers into one server. This server is considered the Display server.

My server says no mods found.

To add server mods, visit your Claimed Servers and click the manage server cog on the server you want to add a server mods to.

Can I remove negative reviews from my server's page?

Claimed server owners have the option to delete reviews if they have the delete reviews add-on unlocked. The delete reviews feature deletes ALL reviews. We don't allow server owners to choose which reviews are deleted, you must delete all of them if you choose to use the delete reviews feature.

We will not remove reviews made by any user unless we deem necessary or it breaks our terms.

* DO NOT open a ticket stating a user is lying or making false reviews on your server's page, we will close your ticket as we have no way to verify if either party is being truthful.

Server Addon Questions (8)
What is the Discord Widget?

The Discord widget is a server addon that displays your Discord channel on your server's page. This allows new players to easily join your Discord channel if they have questions or need assistance.

To purchase server addons, please visit:
Server Addons

How do I setup the Discord Webhook?

Before you can use the Discord Webhook, you will need to unlocked this add-on. The add-ons are located on the server add-ons page and only visible to claimed server owners.

Once you have unlocked this add-on, please contact support so we can setup it up for you.

What is Advanced Server Voting?

Advanced server voting allows players to vote 3 times a day or once every 8 hours. It overrides the default once every 12 hours and only applies to servers with this add-on active.

To purchase server addons, please visit:
Server Addons

I purchased Voting Cycle Quickstart but didn't get any votes.

Votes are only applied at the start of a voting cycle for servers that have this add-on turned on and they must be a Display servers.

To purchase server addons, please visit:
Server Addons

What is Secure Server Reviews?

Secure Server Reviews is an add-on that claimed server owners can unlock. It requires users to be Steam Verified before they can leave a review on your server.

To purchase server addons, please visit:
Server Addons

What is Disable Reviews?

Disable Reviews is an add-on that claimed server owners can unlock. This add-on allows you to enable or disable server reviews for your server.

To purchase server addons, please visit:
Server Addons

What is Disable Voting?

Disable Voting is an add-on that claimed server owners can unlock. This add-on allows you to enable or disable voting on your server.

To purchase server addons, please visit:
Server Addons

What is Secure Voting?

Secure Voting is an add-on that claimed server owners can unlock. It requires users to be Steam Verified before they can vote on your server.

To purchase server addons, please visit:
Server Addons

Voting System Questions (4)
How often can I cast a vote?

You can cast a vote for a specific server every 12 hours.

Why can't I cast a vote for certain servers?

If a server has the disable voting feature active, users will not be able to cast a vote for that server.

Can servers reward players for voting?

We do not control how servers are managed and if server owners want to reward their players for voting, that is their choice.

Do server votes reset?

Yes, server votes are reset every 60 days. The next voting cycle will start in
.

"How Do I" Questions (11)
How do I add Server Cash™ to my account?

To add Server Cash™ to your account, please follow these instructions:
Adding Server Cash™

Server Cash™ is non-refundable and is used to purchase various server features we offer.

How do I feature a server?

To feature a server, click on the button located on the server's page.

Registered members have the option to purchase featured time for any server listed with us, you do not have to claim a server to feature it.

* Server related support is only provided to servers that have been claimed.

How do I cluster my servers together?

If your server supports clustering, you can cluster them by following these steps:
Cluster Setup

How do I Steam Verify my account?

To Steam Verify your account, please follow these instructions:
Steam Verification

How do I add a server banner?

To add a server banner, visit your Claimed Servers and click the manage server cog on the server you want to add a banner to.

You will find the option to upload a server banner.

How do I claim my server?

To claim your ARK server, please follow these steps:
Claiming A Server

How do I add my Discord channel to my server?

Before you can add a Discord channel to your server, you must have the Discord Widget Addon unlocked. You can unlock it here:
Claiming A Server

To add a Discord channel to your ARK server, please follow these instructions:
Adding A Discord Channel

How do I add my Discord ID to my account?

To add your Discord ID to your account, please follow these instructions:
Adding You Discord ID

Adding your Discord ID allows you to cast votes in our Discord Channel.

How do I earn the Supporter rank?

The Supporter rank is earned when you purchase any amount of Server Cash™. Members with this rank automatically have a discord on Featured time.

How do I earn the VIP rank?

The VIP rank by being a LIFETIME server owner.

How do I earn the Supporter rank?

Server Cash™ Questions (7)
What is Server Cash™?

Server Cash™ is the currency used on site to purchase various features we offer. Server Cash™ is non refundable and it can only be used on this site.

Are there other ways to earn Server Cash™?

There are a few ways to earn Server Cash™.

Registered users can cash in their votes for Server Cash™

Reporting bugs, spelling errors or grammar mistakes is another great way to earn Server Cash™

Can I transfer my Server Cash™ to another user?

Yes, however it must be approved by a member of management. If you would like to transfer your Server Cash™ to another user or a friend, you will need to open a support ticket.

How do I earn the Supporter rank?

The Supporter rank is earned when you purchase the minimum amount of Server Cash™

You can purchase Server Cash™ by visiting the Account Page.

How do I earn the VIP rank?

The VIP rank is earned when you purchase a lifetime server package. These are very rare and unique.

I purchased Server Cash™ but haven't received it.

Server Cash™ is applied instantly unless your payment was an eCheck or it was denied. If you purchased Server Cash™ during a bonus event, your bonus will also be applied instantly.

Can I get a refund?

Server Cash™ is non-refundable.

Tracking System Questions (6)
When are servers tracked?

Our tracking system runs every 10 minutes. Real-time server information is provided when viewing a server's page.

Server Data?

We do not modify the server data that is gathered during tracking.

Can I remove my server from your tracking system?

Yes, you will need to verify you're the owner of the server before we will remove it from our tracking system.

Server Removal.

We reserve the right to remove any server featured or non-featured listed on our site with or without notice.

Offline Server Removal.

Claimed or non-claimed servers that are offline longer than 10 days are automatically removed by the system.

My server's page says it's not able to connect to my server.

This usually happens when your server's firewall is blocking our tracking servers or your config file has an error.

Review System Questions (3)
I left a review, now I want to delete it.

We will not remove reviews made by any user unless we deem necessary or it breaks our terms. You will need to request the review be deleted by the claimed server owner. This prevents users from blackmailing server owners with negative review(s) threats.

Why can't I leave a review on certain servers?

If a server has the disable reviews feature active, users will not be able to leave a review on that server.

Why are server reviews allowed?

The review system is meant for players to share their ingame experience or concerns during their time on the server.