Attention:Download the new Voting Rewards 1.1 plugin for the Arkserverapi, it now supports TopArkServers.com. Thanks OwnProx the plugin creator! Voting Rewards

Frequently Asked Questions

We have answered a wide range of Questions for your Convenience

Servers (11)

My server is not listed, how can I add it?
You can add your server to our list by Clicking Here. Your server must be online when you attempt to add it.
How do I claim my server?
If you would like to claim your server on our site you can Click Here. Claiming your server allows you to use the claimed owner features.

TopArkServers does not provide server related support for servers that have not been claimed.
Is there a way to claim my server without restarting it?
No, you must claim your server by following the claim process. If your server is full, you can claim it when you do a scheduled restart or plan ahead with your community.

TopArkServers does not provide server related support for servers that have not been claimed.
My server says it's already claimed, what do I do?
This happens when your server was owned by someone before you. To update the claim status Click Here. Claiming your server allows you to use the claimed owner features.

TopArkServers does not provide server related support for servers that have not been claimed.
How do I feature my server?
To feature a server on our site, simply click the feature button
Click here - Feature this server
located on the server's page. From there you can choose the amount of days you would like to feature the server for.

What does featuring a server do?
Featuring a server will automatically display it on the front page of the site. This will ignore the servers actual rank and display it above all non featured servers. However, this does not change the server's actual rank. Once the featured time expires, the server will assume it's position based on it's rank.
What does bumping a server do?
Bumping allows a user to bump a featured server back to the top of the list for a fraction of the price. It does not add featured time and it's only available for servers that are already featured.
Will I get more players if my server is featured?
Featuring a server does not guarantee you will get more players because the human factor comes into play and we simply cannot predict or measure what makes a player join a server over others.

Featuring a server does guarantee you will be on the front page of the server list associated with your server until your featured time expires or you're bumped to the next page by other featured servers.

Tracking results show that servers on the front have a 94% chance of getting more hits / joins than other servers.
Someone copied my server's name, what can I do?
If you find another server using your EXACT server name on our site, please open a support ticket immediately. The server must have the exact name, not partial.
Can I change my country flag?
No, your country flag is determined by your server's IP address and our tracking servers use this information to track your server based on geo-location.
My server says it's offline when it's not.
If you restart your server or our tracking server was not able to ping your server during a tracking phase, your server will be moved to offline status until the next tracking phase.

Server Cash™ (5)

What is Server Cash™?
Server Cash™ is the currency used on TopArkServers to purchase various features we offer. Server Cash™ is non refundable and it can only be used on TopArkServers.
I purchased Server Cash™ but haven't received it.
Server Cash™ is applied instantly unless your payment was an eCheck or it was denied. If you purchased Server Cash™ during a bonus event, your bonus will also be applied instantly.
Are there other ways to earn Server Cash™?
Yes! Reporting bugs, spelling errors or grammar mistakes and helping to better are ways to earn Server Cash™. If you have some awesome skills and think they could make this place a bit better, shoot us a ticket and let us know.
Can I transfer my Server Cash™ to another user?
Server Cash™ can only be transfered if the Admin approves it. If you would like to transfer your Server Cash™ you will need to open a support ticket.
Can I get a refund?
Server Cash™ is non-refundable.

Claimed Servers (9)

Why should I claim my server?
Claiming your server allows you to access the manage server page. From there you will have access to claimed server features. Also if you switch providers or your IP address changes, you have the option to migrate your data to your new server.

TopArkServers does not provide server related support for servers that have not been claimed.
What is Secure Server Comments?
Secure Server Comments is an addon that claimed server owners can unlock. It requires users to be Steam Verified before they can comment on your server.
What is Disable Comments?
Disable Comments is an addon that claimed server owners can unlock. This addon allows you to enable or disable server comments for your server.
What is Disable Voting?
Disable Voting is an addon that claimed server owners can unlock. This addon allows you to enable or disable voting on your server.
What is Secure Voting?
Secure Voting is an addon that claimed server owners can unlock. It requires users to be Steam Verified before they can vote on your server.
What is Advanced Ranking?
Advanced Ranking is an addon that claimed server owners can unlock. Servers with Advanced Ranking, rank 2x faster than non advanced ranking servers.
Are there other ways to earn Server Cash™?
Yes! Reporting bugs, spelling errors or grammar mistakes and helping to better are ways to earn Server Cash™. If you have some awesome skills and think they could make this place a bit better, shoot us a ticket and let us know.
Can I transfer my Server Cash™ to another user?
Server Cash™ can only be transfered if the Admin approves it. If you would like to transfer your Server Cash™ you will need to open a support ticket.
Can I get a refund?
Server Cash™ is non-refundable.

API System(5)

Do you have an API for public use?
Yes, we have a Voting API for public use Click here. If you're a hosting provider, please contact us for full API access.
What's a ServerKey
It's a unique key that identifies a server within our massive network.
Can I use your API on my website?
You may use our API on your website as long as you have a link pointing to our site.
My ServerKey no longer works.
TopArkServers reserves the right to remove API access to any server listed on our site with or without notice. This usually happens if you break our terms.
Whats my Voting URL.
Your voting URL is your Server URL with /vote trailing. Example: TopArkServers.com/server/192.0.0.0:27015/vote

Voting System (8)

Can I see who voted for my server?
Claimed server owners can view who voted for their server on the manage server page.
How often can I cast a vote?
You can cast a vote for a specific server every 12 hours.
Do votes impact my server's rank?
No, votes do not have any impact on your server's rank as we do not calculate it in our ranking algorithm.
Can I reward players who vote for my server?
Yes, TopArkServers is not responsible for the way servers are managed.
I switched providers, can I keep my votes?
If your IP address changes or you switch providers, you can use the migration tool to transfer all your old server data to your new server.

Click Here to migrate your server data.
Why can't I cast a vote for certain servers?
If a server has the disable voting feature active, users will not be able to cast a vote for that server.

TopArkServers is not responsible for the way servers are managed.
Can I remove dislike votes from my server's page?
Claimed server owners have the option to delete ALL votes but you can't delete specific votes.

TopArkServers will not remove votes made by any user unless we deem necessary or it broke our terms.

DO NOT open a ticket asking to ban or prevent someone from disliking your server, we will close your ticket.
Voting Exploits.
Any member or server involved in any exploit of our voting system will be removed permanently.

Comment System (3)

Can I remove negative comments from my server's page?
Claimed server owners have the option to delete comments if they have the delete comment addon unlocked. The delete comments feature deletes ALL comments. We don't allow server owners to choose which comments are deleted, you must delete all of them if you choose to use the delete comments feature.

TopArkServers will not remove comments made by any user unless we deem necessary or it breaks our terms.

DO NOT open a ticket stating a user is lying or making false comments on your server's page, we will close your ticket as we have no way to verify if either party is being truthful.
I left a comment that I want to delete.
TopArkServers will not remove comments made by any user unless we deem necessary or it breaks our terms. You will need to request the comment be deleted by the claimed server owner.
Why can't I leave a comment on certain servers?
If a server has the disable comments feature active, users will not be able to comment on that server.

TopArkServers is not responsible for the way servers are managed.

Tracking System (2)

When are servers tracked?
Our tracking system runs every 5 minutes.
Server Data
We do not modify the server data that is gathered during tracking.
Can I remove my server from your tracking system?
Yes, you will need to verify you're the owner of the server before we will remove it from our tracking system.
Server Removal.
TopArkServers reserves the right to remove any server listed on our site with or without notice.
My player count is wrong.
Depending on when your server was tracked, your count is based on the last tracking data that was gathered. Server's that allow players to have no visible name will not display a player online.
My server's page says it's not able to connect to my server.
This usually happens when your server's firewall is blocking our tracking servers or your config file has an error.

Can't find the answer to your question?

We strive to provide our users with Top Notch Support, feel free to contact us if you still need help. Contact Support